David Lee, the founder of HumanNature@Work, helps employers improve employee engagement, customer service, and morale, through his work as a trainer, consultant, and coach. He has worked with organizations and presented at conferences both domestically and abroad. An internationally recognized thought leader in the field of employee engagement and performance, he is the author of Managing Employee Stress and Safety, Storytelling Techniques for Training, as well as nearly 100 articles and book chapters on topics related to employee performance that have been published in trade journals and books in the US, Europe, India, Australia, and China. The second edition of the business classic, The Talent Management Handbook, features a chapter of his on the topic of Onboarding. His work in the last few years has focused increasingly more on the role relationships play in organizational and individual effectiveness. Whether the goal is increased employee engagement, improving the customer experience, growing sales or client relationships, David Lee’s message to leaders and business owners is this: “Every better business result requires creating better relationships, and every better relationship requires having better conversations.”
