David Lee is the founder and principal of HumanNature@work. He’s an internationally recognized authority on organizational and managerial practices that optimize employee performance, morale, and resilience. He is the author of over 100 articles and book chapters—including chapters on onboarding in the last two editions of The Talent Management Handbook—and the recently published book Dealing with a Difficult Co-Worker: Volume One of the Courageous Conversations at Work Series.
His work in the last few years has focused increasingly more on the role relationships play in organizational and individual effectiveness. Whether the goal is increased employee engagement, improving the customer experience, growing sales or client relationships, David Lee’s message to leaders and business owners is this: “Every better business result requires creating better relationships, and every better relationship requires having better conversations.”