Pat DeFrancisco, RN, CCM, CISM Coventry WC Product Manager Specialty Programs
Twenty-five years of industry experience in work comp, with a focus on service delivery, operations management, and product management. Employed with Coventry for 25 years. Responsible for all aspects of the Coventry Catastrophic Case Management Program, Crisis Intervention, Coventry Care Abroad and Medication Peer Review. Clinical background includes ICU, Medical-Surgical Nursing, Addiction Treatment, and Geriatrics. Business background in Utilization Review, Medical Case Management, Quality Assessment, Health Coaching, and Project Management.
Sessions: PLENARY: Crisis Response