Maine HR Convention: May 7-10, 2019 – Samoset Resort, Rockport, ME


 

EARLY BIRD | The Strategic Value of Customer and Community Service: Dead River Company Leads the Way

Wednesday, May 8th, 2019 @ 7:00 am - 8:00 am

What’s it all about? The Dead River story traces back to 1907 and the woodlands of western Maine. With the purchase of an ESSO franchise in the 1930’s, the company began a march from the forest products industry to become one of New England’s largest energy distributors of heating oil and propane. With over 1,000 employees, Dead River is known for superb customer service focused on respecting the time of its customers and leaving customer homes in better shape than when they arrived on scene. CEO Deanna Sherman and Chief Administrative Officer Guy Langevin join the breakfast conversation this morning to share a bit about the company and more on how their connection with HR links to the strategic direction of Dead River and serves the broader community.

Why you’ll want to participate in this session.

  • Observe how a CHRO and CAO built their business portfolios at a family-owned company, and then how they came together to link the organization’s strategic direction and brand to their human resource function.
  • Discover the role that community connection played in this process, as they discuss the strategic value of aligning with outside forces, such as the University of Southern Maine Foundation, Educate Maine, the State of Maine Workforce Board, Maine & Company, the MES Foundation, the United Way, and Junior Achievement.
  • Learn how the company’s creative culture fosters their work together and how they take the measure of HR, the customer experience, and business value.

Applying for SHRM Credit and HRCI Business Credit.

Program Faculty: Deanna Sherman, Guy Langevin
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