Maine HR Convention: May 7-10, 2019 – Samoset Resort, Rockport, ME


 

Speaking Truth at Work: Giving and Receiving Effective Feedback

Friday, May 10th, 2019 @ 10:30 am - 12:00 pm

What’s It All About? It’s clear when gossip and miscommunication are ruining a workplace. What’s not as clear is finding the solution. Feedback often is associated with a once- or twice-a-year conversation, where an employee is in the hot seat to receive criticism or praise. It usually comes in a formulaic “compliment sandwich” or worse, colleagues will tiptoe around the issue, hoping the employee will take a hint. Doriana Pratt (University of Maine) and Kasey Richards (Penobscot Community Healthcare) join us to discuss the underrated art of giving effective, ongoing feedback in the workplace. Then, we look inward to learn how to be more open to constructive conversations ourselves. This session will provide you with easy-to-use strategies and tools for the workplace, which will improve communication among employees and colleagues.

Why you’ll want to participate in this session.

  • Understand the seven criteria required for effective feedback in the workplace.
  • Develop strategies to address communication issues in the moment and set the stage for critical conversations.
  • Build confidence in how to deliver effective communication.
  • Learn about tools to create a culture of ongoing feedback and how to break the cycle of gossip.

Applying for SHRM credit and HRCI general (HR) credit.

Program Faculty: Dorianna Pratt, Kasey Richards