How to Make Every Employee a Customer Experience Champion
What’s it all about? We have been told for years that the customer comes first but, it turns out, we have been wrong. This is no chicken-and-egg argument: veteran HR professional Ross Gibson will be here to make the case that if you want engaged, returning customers, you put your employees first. We know that great customer service – inside and out – is so important to any business. Getting your employees to love the company will empower them to take ownership of the employee experience.
Why you’ll want to participate in this session.
- Identify the vision of what great customer service looks like.
- Learn the two key traits of all customer service stewards.
- Take away tools for creating customer service excellence through highly engaged employees.
Approved for SHRM Credit and HRCI General (HR) Credit.
TALENT QUEST Track
Program Faculty: Ross Gibson
