The following information is from the completed 2020 event. Please check back for details on next year. 

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Maine HR Convention: May 11-15, 2020 – Virtual+ Edition


Workshop A: Counter Culture

Thursday, May 14th, 2020 @ 10:15 am - 11:45 am

How to Make Every Employee a Customer Experience Champion

What’s it all about? We have been told for years that the customer comes first but, it turns out, we have been wrong. This is no chicken-and-egg argument: veteran HR professional Ross Gibson will be here to make the case that if you want engaged, returning customers, you put your employees first. We know that great customer service – inside and out – is so important to any business. Getting your employees to love the company will empower them to take ownership of the employee experience.

Why you’ll want to participate in this session.

  • Identify the vision of what great customer service looks like.
  • Learn the two key traits of all customer service stewards.
  • Take away tools for creating customer service excellence through highly engaged employees.

Approved for SHRM Credit and HRCI General (HR) Credit.


Program Faculty: Ross Gibson