The following information is from the completed 2020 event. Please check back in January for details about the 2021 conference, which will be on May 10, 12, and 14. We anticipate opening registration in early February 2021.

Our staff continues to work remotely. Please visit the Contact Us page or email to get in touch.  

Maine HR Convention: May 10, 12, & 14, 2021 – Virtual+ Edition


Workshop A: Counter Culture

Thursday, May 14th, 2020 @ 10:15 am - 11:45 am

How to Make Every Employee a Customer Experience Champion

What’s it all about? We have been told for years that the customer comes first but, it turns out, we have been wrong. This is no chicken-and-egg argument: veteran HR professional Ross Gibson will be here to make the case that if you want engaged, returning customers, you put your employees first. We know that great customer service – inside and out – is so important to any business. Getting your employees to love the company will empower them to take ownership of the employee experience.

Why you’ll want to participate in this session.

  • Identify the vision of what great customer service looks like.
  • Learn the two key traits of all customer service stewards.
  • Take away tools for creating customer service excellence through highly engaged employees.

Approved for SHRM Credit and HRCI General (HR) Credit.


Program Faculty: Ross Gibson